Philadelphia’s Water Department Announces Shutoff Freeze Extension

On 3/9 the Philadelphia Water Department announced a continued extension on a freeze from shutoffs for residential customers, protecting those account holders from losing water services until April 2022.

According to Brian Rademaekers, a representative at the Philadelphia Water Department, here is what you need to know:

  • No shutoffs for residential customers until April 2022.
  • For customers enrolled in the Tiered Assistance Program or Senior Citizen Discount program, there will be no penalties or enforcements until April 1, 2022.
  • For customers not in these assistance programs, penalties for overdue water bills start on May 1, 2021.
  • Enforcement measures, including referrals to collection agencies, will go into effect August 2, 2021.

Some non-residential accounts could face shutoff enforcement starting summer 2021, and efforts to make payment arrangements with those customers are underway.

Any customer struggling to pay should explore customer assistance options found here.

For more information, visit the Philadelphia Water Department’s website.

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